Defective Items

  • You must contact us within 30 days of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-701-3013 to start the replacement process for the defective item that you have received.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

0 $0.00
Top